Vihreä Kosmetiikka Finland Oy Privacy Policy

The purpose of this privacy policy statement is to inform the registered person about the processing of their data in a compact and transparent manner according to the European Union General Data Protection Regulation 2016/679.

Controller

Vihreä Kosmetiikka Finland Oy
Kylänraitti 7, 11710 Riihimäki
Business ID: 2100379-6
Phone: +358 10 567 5190
asiakaspalvelu@flowcosmetics.com

Name of the register

Flow Cosmetics online store customer register.

The purpose for processing the personal data

Personal data is processed for maintaining and managing our online store customer relationships, such as communications required by the customer relationship, direct marketing, and providing better customer service. The customer has the right to prohibit the use of their data for direct marketing purposes.

Content of the register

The following data can be stored in the register:

Name of the person
Address
Telephone number and e-mail address
Customer number
Gender
Web address
Language

In addition, the registry collects information on marketing permissions and prohibitions, as well as details of the customer's purchase transactions, deliveries, and discounts, including any possible usernames and passwords.

When submitting a product review, we collect the following personal information:

First and last name
Email address

By publishing a product review on the Flow Cosmetics online store, you agree to the publication of your first name and the initial of your last name in the product review details. Your email address will not be published with the product review. Product reviews are published on the Flow Cosmetics online store.

Regular sources of information

We primarily obtain personal data from the customer through online store orders and order returns. Additionally, we receive customer information through various forms, competitions, and giveaways, or in similar ways.

Regular data disclosures

Customer personal data is stored in our online store platform's database as well as in our shipping program's database. The data is stored in a protected environment. The information is used for managing customer relationships, and like other online stores, we collect analytics data using Google Analytics and utilize the Facebook pixel function.

We use the Omnisend service for SMS and email marketing. Omnisend may process customer data to improve its service. All data processing by Omnisend complies with GDPR requirements.

Omnisend's privacy policy can be found in English at: https://www.omnisend.com/privacy/

When placing an order on our online store, we add your information to our newsletter list and/or marketing list for text messages. You can unsubscribe from the newsletter at any time by following the link at the bottom of the email. You can opt out of text message marketing by replying to the message thread with 'STOP'.

Information may be disclosed for technical administration of the online store, such as managing the online store platform, delivering orders, collecting unpaid invoices, and when required by authorities. We inform our customers about data requests if it is legally allowed. Information is not disclosed outside the EU.

Principles of registry protection

The customer registry is handled confidentially. The registry is properly protected from external access by firewalls and other technical security measures. The registry is stored only in electronic form, and any occasional paper printouts are immediately and properly destroyed.

Only individuals whose responsibilities include the use of the registry and who are bound by confidentiality may access the registry.

Storage and deletion of personal data

Customer registry data is stored only for the duration of the customer relationship. However, order, billing, and payment information is retained similar to other accounting records. Obsolete information is destroyed.

Rights related to the processing of personal data

Every individual registered in the registry has the right to inspect the personal data stored in the registry. The registered individual also has the right to request correction or deletion of incorrect information. The registered individual has the right to withdraw consent for the processing of their personal data or to request restriction of processing. Upon request, the registered individual has the right to receive their personal data stored in the registry in a format that can be transferred to another information system. The registered individual also has the right to object to the use of their personal data for marketing purposes. The registered individual has the right to complain about Vihreä Kosmetiikka Finland Oy to the data protection ombudsman.

However, please note that in some cases, not all information can be deleted, and legislation may require retaining some customer-related information.

Requests and changes related to personal data can be made by email to the data controller's contact person.

Cookies

Flowcosmetics.com online store uses cookies to ensure a secure and efficient visit and to improve the user experience.

A cookie is a text file that is stored on the user's computer when visiting a website. It contains information used to facilitate the use of the website, among other things. Cookies do not harm the user's computer or files.

Cookies can be disabled in the user's browser settings. However, this may affect the functionality of our online store.

This notice was prepared on May 21, 2018. This notice was last updated on December 21, 2022.