If the payment process for your order was interrupted and you were unable to complete the payment, your order will appear in our system with a “Canceled” status. In this case, we recommend placing a new order, as we do not process canceled orders.

The payment process may also be interrupted if pop-ups are blocked in your browser. Please check your browser settings to make sure pop-ups are allowed. You can also try placing your order using a different browser.

If you’re still unable to place a new order, please contact our customer service. We’ll be happy to provide further assistance if needed.

Once you receive a tracking number for your order, it means that your order has left the Flow Cosmetics warehouse. From the moment the order leaves our warehouse, Posti/PostNord is responsible for the delivery.

If you have any questions about a delayed delivery, we recommend contacting Posti/PostNord customer service directly. They will ask for your tracking number, which they can use to check the location and current status of your shipment.

Please contact our customer service team immediately so we can change the delivery method for your order. We usually process orders on the same day they are received in our system.

Please note that if your order total is under 80€ after changing the delivery method, we will charge the shipping fee separately. Shipping to the nearest pickup point is always free on orders over 80€.

You can enter the discount code or gift card at checkout before finalizing your order. Enter the code in the 'Gift Card or Discount Code' field to activate it. The discount provided by the code or gift card will be reflected in the order summary.

Flow Cosmetics products contain authentic essential oils, like nearly all natural cosmetics. During pregnancy and breastfeeding, it is advisable to avoid strong essential oils or products containing high amounts of essential oils as a precaution.

However, products with small amounts of essential oils can be used, as well as soaps and shampoo bars that are rinsed off the skin and hair.

We do not recommend full-body aromatherapy treatments during pregnancy and breastfeeding without expert guidance.

The following Flow Cosmetics products do not contain essential oils at all:

• Rose Floral Water
• Sage & Lavender Facial Mist
• Chamomile & Probiotics Facial Mist
• Ceramides & Probiotics Cream
• Green Tea & Peptide Eye Cream
• 100% Shea Body Butter
• 100% Argan Oil
• Rosehip Intensive Treatment Oil
• Rhassoul & Salt Hair & Body Soap
• All makeup products

Also these Flow Cosmetics products can still be used during pregnancy and breastfeeding:

• All shampoo bars and soap bars (contains small amounts of essential oils)
• Balm to Milk Cleanser (contains small amounts of essential oils)
• Hyaluron & Probiotics Serum (contains small amounts of essential oils)
• Bilberry & Centella Cream (contains small amounts of essential oils)
• Arctic Beauty Cream (contains small amounts of essential oils)

Although natural cosmetics are gentle, it is possible to be allergic to them just as with other cosmetics. If you are allergic to a particular plant or its parts, you should check to ensure that the product does not contain ingredients that may not be suitable for you.

Many people with fragrance allergies tolerate natural essential oils better than synthetic fragrances. Flow Cosmetics products do not contain strong synthetic preservatives, which are common allergens for many people.

If you have allergies, it is best to choose simple products with a straightforward ingredient list and try one product at a time to see what works for you.

Products we recommend for people with allergies and fragrance sensitivities:

• 100% Shea Body Butter
• 100% Argan Oil
• Ceramides & Probiotics Cream
• Rosehip Intensive Treatment Oil
• Rhassoul & Salt Hair & Body Soap
• Mineral Foundations & Finishing Powders: Discover our Mattifying Mineral Foundation and Perfecting Mineral Foundation. Choose the finishing powder that best suits your skin type, either Matte Finishing Powder or Radiant Finishing Powder.

Yes, they are! Our products meet the strict requirements for certified natural cosmetics, one of which is that animal testing is strictly prohibited.

We do not test our products on animals, and the ingredients we use are not tested on animals either.

Nearly all of our products are vegan.

Our selection includes only a few non-vegan products that contain carefully selected animal-derived ingredients due to their unique skin-nourishing properties. For these products, we did not want to compromise on the effectiveness of the ingredients or replace them with alternatives that would not meet the intended goals of the product.

Flow Cosmetics products containing animal-derived ingredients:

• Wonder Balm (contains organic beeswax)
• Propolis & Probiotics Rescue Cream (contains propolis extract from Hikiä, also known as bee glue)

You can also find information on each product page indicating whether the product is vegan.

When you start using a shampoo soap bar for the first time, you might experience a lot of stickiness. For some people, the shampoo soap bar works well right away, while for others, it might take several washes before achieving the perfect result.

Stickiness can be influenced by factors such as hair type, various treatments, and other factors.

Treated hair is more porous and can easily retain soap residue. Shampoo bars that are soap-based might leave soap residues on the porous parts of the hair, making them feel sticky to the touch.

HERE ARE SOME TIPS TO TACKLE STICKINESS:

1. Lather your hair very thoroughly, including between strands, the nape of your neck, and especially the ends. It helps to start with a light lather, then rinse quickly and lather again. Warm water helps the shampoo bar to lather more easily than cold water.
2. Rinse your hair thoroughly with warm water and gently towel-dry.
3. Rinse your hair with Flow Cosmetics Wild Nettle Hair Rinse or alternatively with an apple cider vinegar-water mixture (about 2 dl of water and 20-30 ml of vinegar). The hair rinse quickly helps against stickiness. Be sure to apply the rinse thoroughly so it reaches between the strands and along the lengths of your hair.
4. To maximize the effectiveness of the rinse, you can make the hair rinse mixture stronger than the instructions suggest.
5. Rinse out the hair rinse from your hair, or if you prefer, leave it in to continue working. P.S. The scent of apple cider vinegar dissipates quickly!

OTHER EFFECTIVE TIPS:

1. Try rinsing your hair with baking soda before washing with the shampoo bar. Use 1 tablespoon of baking soda and 250 ml of water. Then wash your hair as usual.
2. Try deep cleaning your hair with green clay. Apply the clay paste to clean, damp hair and leave it on for about 30 minutes. Then wash your hair as usual.
3. You can also create a rich lather quickly using a sponge!

All of our packaging materials are 100% recyclable! You can find more detailed information about how to recycle our packaging here.

You can also find recycling instructions for each part of the packaging on the individual product pages.

Flow Cosmetics products have been awarded with either the COSMOS Organic or COSMOS Natural certification, depending on the percentage of organic ingredients they contain. Nearly all of our products are certified.

ECOCERT COSMOS certification is one of the strictest certifications for natural cosmetics. It makes it easier to identify genuine natural cosmetics, especially if you’re not familiar with interpreting ingredient lists or the criteria for natural cosmetics.

Flow Cosmetics has always used only wild-grown, certified organic ingredients or ingredients that meet the criteria for natural cosmetics.