If the payment process for your order was interrupted and you were unable to complete the payment, your order will appear to us as 'Cancelled'. In this case, we recommend placing a new order since we do not process cancelled orders.

The interruption of the payment process may also be caused by a pop-up blocker in your browser. Please ensure that pop-up blocking is disabled in your browser settings. You can also try placing the order using a different browser (e.g., Firefox instead of Explorer).

You can also contact our customer service. We can provide additional instructions if you are unable to place a new order.

Once you have received a tracking number for your order, it means that the order has left Flow Cosmetics’ warehouse. From the moment the order leaves our warehouse, the delivery is handled by Posti/Postnord.

If you have any questions about the delay in your delivery, we recommend to be in contact directly with Posti/Postnord customer service. They will ask for your shipment's tracking number to determine the location and status of your delivery.

Please contact our customer service immediately so that we can correct the delivery method for your order. We usually process orders on the same day they arrive to our system.

Please note that if your order total falls below 60 euros after changing the delivery method, a delivery fee will be charged separately. Delivery is always free for orders over 60 euros when ordering to the nearest pickup point.

You can enter the discount code or gift card at checkout before finalizing your order. Enter the code in the 'Gift Card or Discount Code' field to activate it. The discount provided by the code or gift card will be reflected in the order summary.

Flow Cosmetics products contain authentic essential oils, like nearly all natural cosmetics. During pregnancy and breastfeeding, it is advisable to avoid strong essential oils or products containing high amounts of essential oils as a precaution.

However, products with small amounts of essential oils can be used, as well as soaps and shampoo bars that are rinsed off the skin and hair.

We do not recommend full-body aromatherapy treatments during pregnancy and breastfeeding without expert guidance.

The following Flow Cosmetics products do not contain essential oils at all:

• 100% Shea Body Butter
• 100% Argan Oil
• Rosehip Intensive Treatment Oil
• Rose Floral Water
• Lavender Floral Water
• Chamomile & Probiotics Facial Mist
• Green Tea & Peptide Eye Cream
• Lingonberry Bright Mask
• Strawberry Milk Mask
• Detox Mask
• Rhassoul & Salt Soap for face and body
• All makeup

These Flow Cosmetics products can also be used during pregnancy and breastfeeding:

• All shampoo bars, conditioner bars, and soaps (rinsed off)
• Bilberry Moisture Cream (contains only small amounts of essential oils)
• Arctic Beauty Cream (contains only small amounts of essential oils)
• Balm to Milk Cleanser (contains only small amounts of essential oils)
• Hyaluron & Probiotics Serum (contains only small amounts of essential oils)
• CocoLemon Body Polish (contains only small amounts of essential oils)

Although natural cosmetics are gentle, it is possible to be allergic to them just as with other cosmetics. If you are allergic to a particular plant or its parts, you should check to ensure that the product does not contain ingredients that may not be suitable for you.

Many people with fragrance allergies tolerate natural essential oils better than synthetic fragrances. Flow Cosmetics products do not contain strong synthetic preservatives, which are common allergens for many people.

If you have allergies, it is best to choose simple products with a straightforward ingredient list and try one product at a time to see what works for you.

Products we recommend for people with allergies and fragrance sensitivities:

• 100% Shea Body Butter
• 100% Argan Oil
• Rosehip Intensive Treatment Oil
• Rhassoul & Salt Soap
• Mineral makeup. Check out our matte and perfecting mineral base!

Also, explore our section of fragrance-free products.

Yes, they are! Our products adhere to the strict standards set for certified natural cosmetics, one of which is an absolute commitment to being cruelty-free.

We do not test our products on animals, and the ingredients we use are not tested on animals either.

Nearly all of our products are vegan! You can find all our vegan products in the vegan products section of our online store.

Flow Cosmetics products containing animal-derived ingredients:

• Detox Mask (contains raw honey from Hikiä)
• Honey Milk Soap for face and body (contains raw honey from Hikiä)
• Wonder Balm (contains organic beeswax)
• Propolis & Probiotics Rescue Cream (contains propolis extract from Hikiä, also known as bee glue)

You can also find information on each product page indicating whether the product is vegan.

When you start using a shampoo soap bar for the first time, you might experience a lot of stickiness. For some people, the shampoo soap bar works well right away, while for others, it might take several washes before achieving the perfect result.

Stickiness can be influenced by factors such as hair type, various treatments, and other factors.

Treated hair is more porous and can easily retain soap residue. Shampoo bars that are soap-based might leave soap residues on the porous parts of the hair, making them feel sticky to the touch.

HERE ARE SOME TIPS TO TACKLE STICKINESS:

• Lather your hair very thoroughly, including between strands, the nape of your neck, and especially the ends. It helps to start with a light lather, then rinse quickly and lather again. Warm water helps the shampoo bar to lather more easily than cold water.
• Rinse your hair thoroughly with warm water and gently towel-dry.
• Rinse your hair with Flow Cosmetics hair rinse or alternatively with an apple cider vinegar-water mixture (about 2 dl of water and 20-30 ml of vinegar). The hair rinse quickly helps against stickiness. Be sure to apply the rinse thoroughly so it reaches between the strands and along the lengths of your hair.
• To maximize the effectiveness of the rinse, you can make the hair rinse mixture stronger than the instructions suggest.
• Rinse out the hair rinse from your hair, or if you prefer, leave it in to continue working. P.S. The scent of apple cider vinegar dissipates quickly!

OTHER EFFECTIVE TIPS:

• Try rinsing your hair with baking soda before washing with the shampoo bar. Use 1 tablespoon of baking soda and 250 ml of water. Then wash your hair as usual.
• Try deep cleaning your hair with green clay. Apply the clay paste to clean, damp hair and leave it on for about 30 minutes. Then wash your hair as usual.
• You can also create a rich lather quickly using a sponge!

All of our packaging materials are fully recyclable! You can find more detailed information about the recyclability of our products here.

You can also see how to recycle the different packaging components of each product on their individual product pages.

Our products meet the requirements for certified natural cosmetics, such as those from Natrue, BDIH, and Ecocert, but our products themselves do not have certification.

Currently, our production batches are still relatively small, so we have not certified our products due to cost reasons. The certification process is very expensive, and since we already adhere to certification criteria, there would be no significant changes to the products. We would likely need to raise product prices to cover the costs of obtaining a certification logo.